Revitalizing an iconic loyalty program

Opportunity

O2 Priority is a long-standing loyalty program with strong brand fame; however, it needed to re-engage audiences in order to drive increased app downloads and engagement among its customers.

Approach

Driving hype and cultural relevancy around O2, Priority’s offers were lacking. Our approach was to rethink the calendar of offers with a focus on experience punctuated by tentpole moments — perfect opportunities for Priority to permeate culture and drive awareness of the exclusive rewards available to O2 customers.

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Outcome

We launched Go — O2’s first experience-led loyalty campaign. The aim was to use Priority to inspire people to get off their sofas, get active, and explore the world around them, translating O2’s brand ethos to help customers feel more alive. During the 4-week campaign we negotiated partnerships with fame-driving brands to deliver COVID-safe, invite-only moments for Priority Customers, centered around four headline activations. To drive engagement throughout the campaign, we also created a comedic content series for the Priority app with a weekly drop aligned to each headline activity. Each episode saw roving presenter, Aurie Styla, try something he’d never done before. In week one, Go Explore, we live-streamed a talk with a National Geographic photographer and filmmaker. Week two’s Go Dine gave lucky customers the chance to win an exclusive Guinness-themed BBQ experience and overnight stay. To drive talk-ability beyond the Priority app, week three’s Go Green featured a living billboard in Shoreditch, accompanied by hundreds of posters made from wildflower seed paper which people could rip off, take home, and plant for themselves. For the final week, Go Spontaneous, we spearheaded a partnership with sober ravers Morning Gloryville, who offered Priority users a live-streamed virtual music festival featuring DJ Joe Goddard. Our Go Green billboard was widely covered across the Marketing Trade press and was named Campaign’s Ad of the Day, while our “Living Wall” tutorial became Priority’s best performing video ever.